What You'll Find in These FAQs
These questions come directly from what account holders ask us most often. Rather than grouping everything into one long scroll, we've organized the answers around the moments where you actually need them — opening your account, funding it, making a withdrawal, and getting help when something feels off. Deposits via PayPal and Venmo typically clear fast because both rails are linked directly
to your existing app. Play+ prepaid works through a dedicated card you load and use just like a debit card. For account verification, we follow standard identity checks: a government-issued ID and a quick address confirmation. Withdrawal requests go through the same payment method you deposited with — that's how we keep the audit trail clean. Players in Charlotte can access the
full lobby on mobile or desktop; the experience is the same either way. If a specific question here doesn't cover your situation, our live chat team is the fastest route to a direct answer.
- PayPal
- Venmo
- Play+ prepaid
- Live chat